Terms of Use

Last updated: 1 March 2026

Agreement to Terms

By accessing or using the cold-wood website (cold-wood.com), you agree to be bound by these Terms of Use. If you disagree with any part of these terms, you may not access the website or use our services.

About Us

This website is operated by cold-wood Ltd, a company registered in England and Wales (Company No. 09847256). Our registered office is at 47 Marchmont Street, London WC1N 1AP, United Kingdom.

Use of Our Website

You may use our website for lawful purposes only. You agree not to:

• Use the site in any way that breaches applicable local, national, or international law
• Use the site in any way that is fraudulent or has an unlawful purpose
• Transmit or procure the sending of unsolicited advertising or promotional material
• Attempt to gain unauthorised access to any part of the website, server, or database
• Attack the website via a denial-of-service attack or distributed denial-of-service attack
• Introduce viruses, trojans, worms, or other malicious or technologically harmful material

Intellectual Property

The content on this website—including text, graphics, logos, images, and software—is the property of cold-wood Ltd or our content suppliers and is protected by copyright and other intellectual property laws.

You may not reproduce, distribute, modify, create derivative works from, publicly display, or exploit any content from this website without our prior written consent, except for personal, non-commercial use.

Our Services

Service Descriptions

We make reasonable efforts to describe our services accurately on this website. However, descriptions are for general information purposes. Specific details of any service will be confirmed when you make a booking.

Booking and Payment

Service bookings are subject to availability and our acceptance. Payment is required at the time of booking to confirm your appointment. We accept bank transfers and major credit/debit cards.

Cancellation Policy

Cancellations made more than 48 hours before an appointment are eligible for a full refund. Cancellations within 48 hours will be refunded at 50% of the service fee. We may reschedule appointments where possible to accommodate changes.

Service Delivery

Our styling services involve subjective recommendations based on our professional judgement and your stated preferences. Outcomes depend on various factors, including your choices and circumstances. We do not guarantee specific results.

Limitation of Liability

To the fullest extent permitted by law:

• This website and its content are provided "as is" without warranties of any kind, whether express or implied
• We do not warrant that the website will be uninterrupted, secure, or error-free
• We will not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the website or services
• Our total liability to you for any claims arising from your use of our website or services shall not exceed the amount you paid to us in the preceding twelve months

Nothing in these terms excludes or limits our liability for death or personal injury arising from our negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited by English law.

Indemnification

You agree to indemnify and hold harmless cold-wood Ltd, its directors, employees, and agents from any claims, damages, losses, liabilities, and expenses (including legal fees) arising from your use of the website or breach of these terms.

Third-Party Links

Our website may contain links to third-party websites. These links are provided for your convenience only. We have no control over the content of those sites and accept no responsibility for them. Following any link is at your own risk.

Privacy

Your use of our website is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information. By using our website, you consent to the practices described in that policy.

Changes to These Terms

We may revise these terms at any time by updating this page. Changes become effective when posted. Your continued use of the website after changes constitutes acceptance of the new terms. Please check this page periodically.

Severability

If any provision of these terms is found to be invalid or unenforceable by a court of competent jurisdiction, the remaining provisions shall continue in full force and effect.

Entire Agreement

These Terms of Use, together with our Privacy Policy and Cookies Policy, constitute the entire agreement between you and cold-wood Ltd regarding your use of our website, superseding any prior agreements.

Governing Law and Jurisdiction

These terms are governed by the laws of England and Wales. Any disputes arising from these terms or your use of our website shall be subject to the exclusive jurisdiction of the courts of England and Wales.

Contact

If you have questions about these Terms of Use, please contact us:

cold-wood Ltd
47 Marchmont Street
London WC1N 1AP
United Kingdom
Email: [email protected]