Privacy Policy

This policy explains how cold-wood Ltd handles your personal information.

Last updated: 1 March 2026

Who We Are

cold-wood Ltd ("we", "us", "our") is a fashion consultancy registered in England and Wales (Company No. 09847256). Our registered office is at 47 Marchmont Street, London WC1N 1AP. We are the data controller for the personal information we collect through our website and services.

Information We Collect

We collect information in several ways depending on how you interact with us:

Information You Provide Directly

When you enquire about our services or book an appointment, you may provide:

  • Your name and contact details (email address, postal address)
  • Information about your styling needs and preferences
  • Body measurements (if relevant to the service booked)
  • Payment details (processed securely through our payment provider)
  • Photographs (if you send them for virtual styling consultations)

Information Collected Automatically

When you visit our website, we may automatically collect:

  • Technical information such as your IP address, browser type, and operating system
  • Information about how you use our website, including pages visited and time spent
  • Cookie data as described in our Cookies Policy

How We Use Your Information

We use your personal information for the following purposes:

  • To respond to your enquiries and provide the services you request
  • To manage bookings and process payments
  • To send you information about your appointments
  • To improve our website and services
  • To comply with legal obligations

We will only send you marketing communications if you have given us permission to do so. You can withdraw this permission at any time.

Legal Basis for Processing

We process your personal information based on the following legal grounds:

  • Contract: Processing necessary to provide services you have requested
  • Legitimate interests: Processing necessary for our legitimate business interests, such as improving our services, provided these do not override your rights
  • Consent: Where you have given us explicit consent, such as for marketing communications
  • Legal obligation: Processing necessary to comply with the law

Who We Share Your Information With

We do not sell your personal information. We may share your information with:

  • Our team members who need access to provide your services
  • Payment processors to handle transactions securely
  • IT service providers who help us maintain our systems
  • Professional advisers such as accountants or lawyers when necessary
  • Law enforcement or regulatory bodies if required by law

How Long We Keep Your Information

We retain your personal information only for as long as necessary:

  • Client records: 7 years from your last interaction with us (for tax and accounting purposes)
  • Marketing preferences: Until you withdraw consent
  • Website analytics data: 26 months

Your Rights

Under data protection law, you have the right to:

  • Access the personal information we hold about you
  • Request correction of inaccurate information
  • Request deletion of your information in certain circumstances
  • Object to processing based on legitimate interests
  • Request restriction of processing
  • Request transfer of your data to another service provider
  • Withdraw consent where processing is based on consent

To exercise any of these rights, please contact us using the details below.

Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet is completely secure.

International Transfers

Your information is primarily stored and processed within the United Kingdom. If we transfer data outside the UK, we ensure appropriate safeguards are in place.

Changes to This Policy

We may update this privacy policy from time to time. Significant changes will be communicated through our website. We encourage you to review this policy periodically.

Contact Us

If you have questions about this policy or wish to exercise your rights, please contact us:

cold-wood Ltd
47 Marchmont Street
London WC1N 1AP
Email: [email protected]

If you are not satisfied with our response, you have the right to lodge a complaint with the Information Commissioner's Office (ICO).